FAQ

With the advent of easy-to-use, do-it-yourself graphics software, it is relatively simple for anyone to create a functional logo or adequate Web site. We all know someone who designs Web sites or creates graphics as a side-line. This also explains why there are so many badly designed graphics out there; if someone has a paintbrush, it doesn’t make them Rembrandt.

It’s not just about the price, it’s also about originality in design and concept, variety of options, mastery of the software and successful and on time delivery to the specifications of your printer or Web host. Many who opt for the lowest price often discover they get what they pay for. So, hire a professional designer, be it Joory or someone else- it will save you time and money in the long run. If we can’t be of service, we’d be glad to consult on other designer’s quotations to ensure you are getting the best value for your money. Contact us to see how we can help.

We do not believe in disappointing anybody with any form of hidden cost. It is our policy to be transparent with our clients with all costs itemized prior to the start of any project. You are notified of any changes and adjustments. Work only progresses once you have agreed to any changes.

Depending on the project type, some items that are typically quoted separately include:
– purchase of stock photography or illustration
– printing services
– Web domain registration
– Web hosting fees

Contracted projects are typically billed in this way, you send us the agreed deposit before we start the work, and then you send us the rest after the final job is done.

However, other billing arrangements are possible upon agreement by both parties.
Invoices are submitted via e-mail as a Word, Excel or PDF file, or via fax, or (upon request) via postal mail.
Payment is due fourteen (14) days from receipt of invoice.
Late payments will be charged additional interest fees or penalties.

We accept and prefer secure online payments using your credit card, debit card, or your bank account via PayPal.com. Opening an account is fast, easy, and FREE.
We also accept business checks, personal checks, and money orders.
In certain special circumstances, you also may be able to make a barter arrangement, either for goods or services or link exchange arrangement depending on the nature of your business, i.e. non-profit association.

Yes, using PayPal.com, you can make payments using your Visa, or Mastercard.

Yes we do require a deposit for the work, this amount of money is usually half or more than the total price depending on the job. Other billing arrangements are possible upon agreement by both parties.

We believe in your complete satisfaction.
However, if we collaborate on a project, and in the end we do not arrive at a result with which you are perfectly satisfied, we will keep working with you until the product reaches the level you desire. Many design firms speak of 100% client satisfaction, we are willing to stake our fee and reputation on it. If you are not happy, then we are not happy. We trust our work will speak for itself and your satisfaction will be assured.

We are committed to respecting your right to privacy and will protect it when you visit our Web site or deal with our company.

We appreciate your desire to protect your intellectual property and are glad to sign any non-disclosure agreements. If you do not already have an agreement, we can make a two way non-disclosure agreement available.

Yes, we can accommodate most popular software packages. Just let us know what software you use and we can format your files into a form that is editable with your software.

For a period of 6 months following your project, we keep your design in an active archive should you lose or damage your files, or require follow-up work. After this period, we archive your files. Any retrieval at this point may incur a nominal cost.