FAQ

FAQ

Do you have any questions? find your question here or ask us.

What services do you provide?

Joory provides a full range of graphic design and integrated marketing services to serve your company, group or organization. Our services include:
Application Development
Websites / Web Apps Development

Logo / Identity Design – logos, wordmarks, icons
Stationery Design – business card, letterhead, envelope, mailing label, presentation folder
Print Collateral – brochures, flyers, and newsletters
Advertising – print and online advertising
Direct Mail – postcards and mailers
eMail Advertising
Illustration – custom digital illustration and 3D rendering
Photo Editing – image composition, repair and optimization
Posters – posters, banners and display graphics
Website Design
Website Renovations
Web Graphics – including Web banner ads and animations
Icons
Web hosting
eBooks – Adobe Acrobat® .pdf document creation
Presentations – Microsoft® PowerPoint® presentations and graphics
Packaging Design
Marketing Strategy – branding, product launch and / product management
For a full list of our services, visit our Services page or contact us if you have a specif project you don’t see listed here.

what software do you use?

Joory uses and supports the latest versions of industry-standard graphic design and productivity software applications.

Can I really submit my project and work with my designs completely over the internet?

Yes, there are no geographic obstacles to working together, thanks to the Internet and telecommunications. Your requirements can be submitted by email or phone. Once we have agreed on your needs, the provided information is used to create your designs. Intermediate design concepts and revisions are either posted to our Web site or emailed to you for your review, comments and approval. Once your design is completed, final files are either posted for your download or uploaded to you .

How much do you charge?

We wish there is a straight answer to this, however design services are not as easily quantifiable as requirement varies for each and every project.

We have two types of billing depending on your design job:
a) Net Price – per-project price, pre-determined at the start of the project or
b) Hourly rated – billed according to the time utilized.
Clients are updated regularly on their project by our time-log and status reports.

We offer a FREE, no-obligation quotation process, to help define the scope and specification of each project. We are flexible and can work within any budget constraints you may have.
We do not believe in disappointing anybody with any form of hidden cost. It is our policy to be transparent with our clients with all costs itemized prior to the start of any project. Any changes and adjustments are then made and agreed upon by both sides before embarking on any work.

Can a small company afford your services?

Many of our clients are small companies, non-profit organizations and individuals. By “farming out” their design projects, they save themselves time and frustration, and save the expense of keeping someone on staff to do design tasks. We are flexible and can work within any budget constraints you may be facing. Put us to the test and you’ll be surprised how far your design budget can stretch at Joory.

Do you do small projects?
Yes! We are happy to work on small projects; anything from minor edits to a Web site to altering a graphic or logo. Smaller projects are often hourly rated. Contact us to discuss your small project.
Should I just look for the best price?

With the advent of easy-to-use, do-it-yourself graphics software, it is relatively simple for anyone to create a functional logo or adequate Web site. We all know someone who designs Web sites or creates graphics as a side-line. This also explains why there are so many badly designed graphics out there; if someone has a paintbrush, it doesn’t make them Rembrandt.

It’s not just about the price, it’s also about originality in design and concept, variety of options, mastery of the software and successful and on time delivery to the specifications of your printer or Web host. Many who opt for the lowest price often discover they get what they pay for. So, hire a professional designer, be it Joory or someone else- it will save you time and money in the long run. If we can’t be of service, we’d be glad to consult on other designer’s quotations to ensure you are getting the best value for your money. Contact us to see how we can help.

Are there any separate, extra or hidden charges?

We do not believe in disappointing anybody with any form of hidden cost. It is our policy to be transparent with our clients with all costs itemized prior to the start of any project. You are notified of any changes and adjustments. Work only progresses once you have agreed to any changes.

Depending on the project type, some items that are typically quoted separately include:
– purchase of stock photography or illustration
– printing services
– Web domain registration
– Web hosting fees

What are your billing policies?

Contracted projects are typically billed in this way, you send us the agreed deposit before we start the work, and then you send us the rest after the final job is done.

However, other billing arrangements are possible upon agreement by both parties.
Invoices are submitted via e-mail as a Word, Excel or PDF file, or via fax, or (upon request) via postal mail.
Payment is due fourteen (14) days from receipt of invoice.
Late payments will be charged additional interest fees or penalties.

 

How can I make payments to you?

We accept and prefer secure online payments using your credit card, debit card, or your bank account via PayPal.com. Opening an account is fast, easy, and FREE.
We also accept business checks, personal checks, and money orders.
In certain special circumstances, you also may be able to make a barter arrangement, either for goods or services or link exchange arrangement depending on the nature of your business, i.e. non-profit association.

Do you accept credit cards?

Yes, using PayPal.com, you can make payments using your Visa, or Mastercard.

Do I need to send a deposit for the work?

Yes we do require a deposit for the work, this amount of money is usually half or more than the total price depending on the job. Other billing arrangements are possible upon agreement by both parties.

What if I am not satisfied with my final product?

We believe in your complete satisfaction.
However, if we collaborate on a project, and in the end we do not arrive at a result with which you are perfectly satisfied, we will keep working with you until the product reaches the level you desire. Many design firms speak of 100% client satisfaction, we are willing to stake our fee and reputation on it. If you are not happy, then we are not happy. We trust our work will speak for itself and your satisfaction will be assured.

What is your Privacy Policy?

We are committed to respecting your right to privacy and will protect it when you visit our Web site or deal with our company.

I have an idea that I would like to protect, does Joory sign non-disclosure agreements?

We appreciate your desire to protect your intellectual property and are glad to sign any non-disclosure agreements. If you do not already have an agreement, we can make a two way non-disclosure agreement available.

Can you create files I can edit and print with my computer?

Yes, we can accommodate most popular software packages. Just let us know what software you use and we can format your files into a form that is editable with your software.

Do you keep my designs on file?

For a period of 6 months following your project, we keep your design in an active archive should you lose or damage your files, or require follow-up work. After this period, we archive your files. Any retrieval at this point may incur a nominal cost.

Ask Us

If you can not find your question here, you can ask it from us, please send your question, we will reply to you in less than 24 hours.

We Made
Plan And We
Do Success
Our Plan

 

Founded in 2010, successfully delivered more than 50+ projects to clients all around the world, and we have a special understanding of the Arab and gulf markets.

Many challenges forged the shape of “JOORY” as seen today, we are a proud UAE-Syrian based company now maintaining projects in different places around the world.

We shared the success stories of our customers, helping their wonderful ideas to thrive and prosper, and we are very proud to be mentioned whenever they make a new promising step forward.

 

  • Search engine optimization
  • Search engine marketing
  • Content marketing
  • Social media marketing
10+Years of Experience
20+Expert Team Member
50+Projects Completed
150+ KLine of code

Technologies we use

The diversity of our team empower us to use and experience with various technologies